Stuck? We've got you.

We usually reply within one business day, Monday to Friday. Security reports are treated with priority.

Yes — everyone gets email support and the help assistant, whatever plan they're on. There are no paid support tiers.

The fastest routes are the Ask-a-question assistant on this page and email. There's no phone line right now — but replies come from the team that builds the product, not an outsourced desk.

Fully close the tab (or quit the desktop app) and open it fresh — after an update, a tab that stayed open can briefly hold an old version. If it still won't load from a cold start, email us with whatever the browser console shows (press F12, then Console).

Email support@vantrasoftware.com with “Security” in the subject and as much detail as you can share safely. Please don’t post it publicly — see the security page for how we handle reports.

Please do — feature requests genuinely shape what we build next. Tell us the problem you’re trying to solve, not just the feature, and we can often suggest something that already exists. Check What’s new first: it may have just shipped.

Any list or project exports to CSV or PDF from the app. If you need more than that — a full export, or closing an account — email us and we'll help.

Yes — a free desktop app for Windows, macOS and Linux that always runs the latest version. On your phone, the web app works in the browser and can be added to your home screen.

Settings → Billing in the app opens the billing portal — download invoices, change your plan or seats, or update your card. If anything on an invoice looks off, email us and we'll put it right.

Yes please! The demo is the real app, so anything odd there is worth a report. Remember demo changes aren't saved — that part is by design.