Requests & intake
Every request becomes a tracked task
Publish an intake form for each service; submissions land in the right queue with the right fields, ready to triage.
- Intake forms per service or team
- Auto-triage with default status, priority and assignee
- Guest submissions — no login required
System of record
A table you can shape to your process
Track requests in a spreadsheet-style grid with the custom fields, statuses and types your process needs.
- Custom fields — text, number, date, select, checkbox, URL
- Custom statuses & types per queue
- Grouping, filters & saved views
Automate & monitor
Automate the routine, watch the SLAs
Let rules do the repetitive routing and reminders, and keep an eye on load and ageing work on a live dashboard.
- Automations — 9 triggers × 17 actions
- Recurring tasks for scheduled maintenance
- Dashboards for backlog, throughput and overdue
